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Fusion Telecommunications
New York, New York
AMEX: FSN
www.fusiontel.com

Fusion Telecommunications Relies on ReachView's Service Assurance solution to manage growth and quality of service

The Customer

Fusion Telecommunications is a provider of enhanced VoIP, Internet Access, and other Internet services, to, from, in and between emerging markets in Asia, the Middle East, Africa, the Caribbean and Latin America. Fusion provides a full suite of telecommunications services to corporations, international carriers, government entities, Internet service providers and consumers in over 45 countries.

The Need

Fusion's aggressive growth strategy required scalability, automation and realtime performance management that existing network monitoring and management tools and isolated service assurance systems could not adequately address. Quality of service is a top priority while the business scales.

The Solution

ReachView Technologies’ Service Assurance solution is helping Fusion to:

  • Collect and integrate information from all their technology to model network health and performance in realtime.
  • Automate and integrate testing procedures in context of other operational support systems to free up resources.
  • Integrate network monitoring tools to examine network performance from many perspectives, including channels, spans, trunk groups, destinations, vendors, and most importantly, customers.
  • Present a consolidated view to operators and executives in realtime operational consoles and executive dashboards customized for personnel in operations, engineering and management.
  • Adopt industry best practices for workflow, network monitoring and data management.

The Results

Fusion Telecommunications is now able to:

  • Monitor and manage network operations more efficiently, thanks to a holistic view of all the people, business processes and technology that impact network operations.
  • Improve operational performance through sophisticated data modeling of network health.
  • Accelerate customer service responsiveness and mean-time-to-repair through service assurance systems integration.
  • Increase efficiency and maximize productivity using best practice-based Workflow Management.
  • Control operating expenses, leveraging realtime system performance views to prepare for technology acquisition and replacement.
  • Proactively manage quality of service, rerouting traffic around network outages and congestion thanks to realtime access to threshold information.

The ReachView Experience

Fusion Telecommunications reports:

  • Fast implementation—The first project was completed in less than five months.
  • Thorough communication of project management tasks and milestones in a fixed-bid software and service offering.
  • Impressive expertise—Sharing telecom best practices that gave Fusion new insights.
  • Invaluable skill—Expertly implementing leading best-of-breed service assurance products.
  • Effective knowledge transfer—Equipping Fusion staff with the know-how to maintain and evolve the CSM implementation over time.
  • Meaningful partnership development—Creating a “win-win” relationship built on a commitment to project milestones.

The Reaction

Fusion Vice President of Engineering Charlie Whiting says:

“ReachView has helped us be far more efficient.”

“Fusion as an organization has been very impressed with ReachView.”

“Our relationship with ReachView has been more like a partnership.  It’s been a win-win.”