Company News Archive

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ReachView enhances Alcatel-Lucent’s Service Assurance capabilities

March 10, 2008 – PARIS – Alcatel-Lucent (Euronext Paris and NYSE: ALU), announced today that it has signed an agreement to acquire ReachView Technologies, one of the largest service assurance consulting and integration firms in North America. Upon completion this acquisition will enhance Alcatel-Lucent’s current professional services consulting practice, specifically, OSS/BSS and software integration, enabling the company to deliver advanced service assurance solutions to carriers and industry and public sector customers.

“Communications service providers are looking for advanced services assurance solutions, and by acquiring ReachView, Alcatel-Lucent will be able to more quickly meet that need,” said Andy Williams, President of Alcatel-Lucent’s Services business. “The skills of ReachView complement our own service assurance competence centers. Together we will be able to offer carriers the premier consulting and integration expertise they are looking for, no matter where they are located.”

“Carriers and large enterprises have complex networking, services and business challenges, and they are looking for a partner that can help them with their operations requirements ReachView is excited to be joining Alcatel-Lucent to offer customers our expertise in delivering quality of service and service assurance solutions,” said Ian Bresnahan, ReachView’s Chief Executive Officer. “Our combined skills, knowledge, network expertise and access to multi-vendor labs, will give us a competitive advantage in taking on very large and complex transformation projects.”

With approximately 85 employees, ReachView Technologies has offices in Atlanta and Dallas. Bresnahan and the two other principle partners, Todd Cochran and Josh Shipman, of ReachView will continue with Alcatel-Lucent after the acquisition.

Alcatel-Lucent’s service assurance solution provides tools to ensure that end-user services provided by a carrier or enterprise are continuously available and performing to service level agreements and quality of service performance levels. The tools monitor performance, availability and quality of experience, detect possible failures while at the same time assess services and impact on the user experience.

Alcatel-Lucent with ReachView will be able to provide a total consulting practice that will help operators isolate, prioritize and resolve network & server issues faster, through root cause isolation and resolution management. These solutions are tailored to match each operator’s operational and business process environment. Integrating a solution into an operator’s network, taking into consideration existing systems, service definitions and adapting to the carrier’s processes is a unique competency of the combined companies.

The closing, which is subject to the satisfaction of certain conditions, is expected to be April 1, 2008. The financial terms of the agreement are not being disclosed.

October 17, 2007—Atlanta—ReachView Technologies has made another advance in IT service management, this time in the arena of network access control systems. The company’s latest release, Security Portal™, consolidates authentication, authorization and accounting services in one, unified system that may be extended to any number of devices and applications.

Unlike other products on the market, which tend to be complicated and costly, Security Portal™ is a simple yet powerful solution designed to streamline security management for administrators without altering the user experience.

“The user experience in native telnet applications doesn’t change,” explains Todd Cochran, Chief Technology Officer and co-founder of ReachView. “Users interact with devices as always, but without the hassle of remembering and managing multiple passwords, protocols and IP addresses.”

Security Portal™ offers network administrators centralized control over all user access, integrating security policies for devices and applications with the identity and access type of every user. Through a web-based interface, administrators manage, secure and monitor access to telnet/SSH infrastructure in real-time. Security Portal keeps a database of all user sessions, providing for real-time, historical and compliance reporting.

“The monitoring database records every keystroke a user makes,” says Cochran. “Real-time monitoring and custom alerts let you [the administrator] respond quickly to exceptions. You can mitigate 911 disruptions and other security threats, enforce regulatory compliance and even kill active user sessions.”

Security Portal™ has already proven its value in client environments, including a state-wide implementation by one telecom provider. With its simple installation, user-friendly administration console and powerful monitoring/reporting capabilities, this carrier-grade application is certain to impact the way network access control is managed in many industries.

July 27, 2007—ATLANTA—ReachView Technologies, a leading provider of service assurance consulting, software, and support, announced today the release of ICE 4.1, the core component of its Business Service Assurance portfolio. ReachView VP of Technology Scott Parker describes ICE as an “agile process automation” tool designed to facilitate the automation of data collection/processing, visualization and monitoring across complex IT infrastructures. ReachView’s

ICE 4.1 software raises the bar for process and run book automation by targeting the need of IT managers for better visibility into the business impact of their operations.

“ICE automates processes that bring data generated by multiple systems, databases and devices into focus through one centralized portal, so you get a clear view of the connection between your infrastructure and the services that drive your revenue,” says Parker. “It makes the information provided by your infrastructure relevant to your business.” ICE enables users to access real-time business data via customizable dashboard views in a browser-based portal that can be accessed anywhere, anytime.

ICE 4.1 marks an important advance in service management that takes technology beyond the jargon to the services it represents. ReachView CTO Todd Cochran explains, “ICE 4.1 allows you to build powerful solutions that can measure the performance of service management systems against TMF and ITIL standards, automate processes for service providers, and present business-relevant metrics.”

According to CEO Ian Bresnahan, ICE represents ReachView’s continuing investment in the delivery of Business Service Assurance solutions. “Whether you’re looking at ICE, our Security Portal™, or one of our newer offerings such as our upcoming ITIL Product Scorecard™, the goal is the same: to translate data to dollars for the customer.”

Apr. 13, 2007—ReachView Technologies, Inc., a leading provider of service assurance consulting, software, and support services for telecommunications, network operations, and enterprise transaction processing, has been named an Atlanta Business Chronicle Pacesetter for 2007. The company was ranked 47 out of Atlanta’s 50 fastest-growing private companies in the metropolitan area by the Atlanta Business Chronicle, a weekly business journal owned by American City Business Journals, the nation’s largest publisher of metropolitan business newspapers.

Between 2004 and 2006, Reachview Technologies has seen significant growth in revenue and experienced a 255 percent increase in its number of employees. According to CEO and co-founder, Ian Bresnahan, the company “continues to look for ways to expand” and the key to Reachview Technologies’ continued success is placing “quality over quantity” first.

Reachview Technologies reputation for quality has resulted in its products and services being used by more than half of the 100 largest communications service providers in the United States and some of the world’s largest transaction processors.

Based on its philosophy and growth strategy, Reachview Technologies is fast becoming a leader in the service assurance market. Reachview Technologies integrates key network management solutions from leading vendors such as Netcool, InfoVista, EMC, and Voyence, into its Customer-centric Service Management (CSM) architecture to help optimize business-critical IT services. With technology rapidly evolving and becoming increasingly complex, the company helps to meet a global demand for effective infrastructure management and service performance.

The Atlanta Business Chronicle’s yearly Pacesetters ranking recognizes companies headquartered in Atlanta for their accomplishments in growth, performance and service within the Atlanta business community. To qualify for this prestigious top ranking, companies must be privately held with annual revenue of $1 million to $300 million and register a two-year growth in sales of more than 50 percent.

Sept. 1, 2006—ReachView Technologies of Atlanta, Georgia, won recognition in September 2006 as one of the top 500 fastest-growing privately-held companies in the U.S. The Inc. 500, an annual list compiled by Inc. magazine, recognizes companies in the U.S. based on revenues, growth, and profitability. ReachView was ranked 382nd in 2006 with a 3-year growth rate of 374.3%.

Why is ReachView growing? One reason is the company’s expertise in providing service assurance management and support. “Telecom carriers and cable companies are in a race to roll out new services like IPTV. To do so, they have to have dependable network monitoring,” says CEO Ian Bresnahan. “If you can't manage and support it, you can't roll it out."

ReachView was one of just 18 Atlanta companies that made the Inc. 500 for 2006.