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The Foundation: a Winning Reference Architecture
ReachView’s reference architecture provides a strong foundation for bringing together fault, trouble and repair management
systems, within the context of order management. The result? Service Assurance
solutions that help operations executives focus on real business value.
ReachView Technologies' reference architecture delivers best practice-based
workflow automation, operational integration and performance management to your
network operations so you can focus on the real value of network operations.
- Roll out next-generation services faster to grab more share of wallet, while protecting customer relationships.
- Rely on a single service management architecture for the triple play of voice, data and video service offerings.
- Enhance the customer experience and control churn through faster and more responsive trouble ticketing response.
- Control costs and headcount by automating tests and verifying network trouble before technicians or engineers spend time and resources on phantom issues.
- Reduce operating expenses by identifying both weaknesses that are hampering performance as well as unused capacity that can be leveraged.
- Reduce downtime by seeing network congestion or failure before it happens, giving you the ability to reroute traffic before customers encounter a problem.
- Evaluate service-level agreements and offer executives visibility into true performance management from a business process perspective-including trend analysis, business metrics and more.
- Enhance quality of service by conducting service management in context, integrating customer information from billing, provisioning and CRM processes.
- Improve your workflows by leveraging best practices gleaned from ReachView's experience working with industry leaders in telecom and transaction processing, providing service assurance, operational support systems and service management.
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