Trouble Management

Trouble Management allows you to further diagnose network events gathered by Fault Management Systems, so trouble tickets can be created to align resources for repair or resolution of the problem. With ReachView's Service Assurance solution, you can distinguish an isolated problem from chronic issues that repeatedly cause redundant trouble tickets. You can create enriched views of network events, gathering information from external systems to provide a more accurate picture of not just the "what," but the "why" and the "how"—as well as the implications for your network, service or customer. You can also see network troubles across geographic and organizational boundaries, so you can monitor internal and external service levels and ensure SLA metrics are met.

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