See ReachView Service Management methodology in action

Solutions for DSL Prequalification

ReachView Technologies understands the DSL Prequalification process. Our Service Assurance solution offers a DSL Prequalification workflow that improves access to more reliable, up-to-date engineering information and automates all the processes involved. Workflow Management for DSL Prequalification allows you to:

  • Integrate all the silos of service assurance that impact the prequal process, bringing together information from trouble and repair management software, order management systems, call center and CRM applications, Web-based qualification services, workforce management and other operational support systems(OSS)
  • Automatically parse engineering reports, ensuring more accurate information and eliminating tedious, time-consuming manual look-ups
  • Provide access to real-time operational data, so you can proactively manage where resources are allocated and control how the network is performing
  • Automate loop testing so that orders are not accepted where DSL service is unavailable, but are provisioned faster where it is
  • Handle exceptions faster and more accurately, so existing customers are not needlessly frustrated and potential new customers are not lost because nuances are not visible

In short, ReachView Technologies can help you create a strategy to optimize the DSL Prequal workflow, so you can exploit revenue opportunities, improve quality of service and enhance the customer experience.

With ReachView’s DSL Prequal Workflow management, you can reduce the barriers that traditional service assurance bring to the process, so that you can focus on capturing share of customer wallet, increasing market share and improving your customer service reputation.

Don’t risk losing out on immediate revenue or bundled service opportunities by losing DSL accounts to competitors. Count on Service Assurance solutions from ReachView for an integrated, automated and optimized DSL Prequal workflow that enhances business performance.

Get started with ReachView Service Assurance today>>