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Solutions for LEC Bonding

ReachView Technologies has identified, automated and optimized the workflow for LEC bonding, leveraging our implementation experience in dozens of leading telecom companies. We've honed a best practice based on the common fault testing and trouble management process steps, within the context of our reference architecture. The LEC Bonding Workflow allows you to capture the needed network and customer information, determine where the problem originates and integrate internal trouble ticketing systems between the ILEC and CLEC. The result is an automated, closed-loop trouble ticketing process that:

  • Is flexible, allowing information sharing in the language and format that both carriers need
  • Eliminates the human error inherent in manual workflows
  • Helps create much stronger customer relationships, providing faster resolution of customer service requests

Through ReachView's Service Assurance solution for LEC bonding, we are able to integrate testing and trouble management between ILEC and CLEC carriers, reducing operating expenses, improving cycle times and enhancing accuracy.

Business performance depends on protecting and growing market share. ReachView's LEC Bonding Workflow allows telco carriers to focus on strategic business performance, rather than repetitive tactical processes.

Get started with ReachView Service Assurance today>>